Frequently asked questions

Everything you want to know, neatly in one place

Can I track my order?

Yes. As soon as your order ships, you'll receive a track & trace code by email so you can follow your parcel at any time.

Can I return my order?

Yes, you have a 30-day trial period. Not happy with your purchase? Return the product in good condition and you'll get your money back.

What if my product arrives damaged?

Contact us within 48 hours with a photo of the damage. We'll then send a free replacement or refund you.

Which payment methods do you accept?

You pay safely and easily with credit card, PayPal or Apple Pay.

Are the lamps dimmable or adjustable?

Many of our lamps are dimmable or have multiple light settings and colours. You'll find this per product in the specifications.

How are the lamps powered?

It varies per product: USB-rechargeable, battery-powered or mains-powered. The power source is always listed on the product page.

Are the lamps suitable for outdoors?

Part of our range is weatherproof and suitable for outdoors — think of our solar and outdoor lighting. This is clearly indicated on the product.

How can I get in touch?

You can always email us at info@lightsbylois.com. We usually reply within 24 hours.

Why choose Lights by Lois

Ambient lighting that warms up your space in one click

Not happy? Simply get your money back.

Questions? We reply within 24 hours, always honest.

Credit card, PayPal or Apple Pay.

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No worries. We’re happy to help you personally in choosing the right lighting. Ask your question and we’ll get back to you as soon as possible.